Most traditional saunas, infrared saunas, and cold plunges ship within 3-7 business days. Larger units may require freight delivery, and our team will provide tracking details and estimated delivery windows once your order ships. Orders over $100 qualify for free shipping.

Absolutely. Once your order is dispatched, you will receive a confirmation email with a tracking number and a link to monitor your shipment in real time. For freight deliveries, the carrier will also reach out to schedule a delivery appointment that works for you.

We offer a 30-day return window on most products in new, unused condition with original packaging. Because saunas and cold plunges are large items, return shipping logistics will be coordinated by our support team to make the process as smooth as possible.

Yes, exchanges are available within 30 days of delivery. Contact our team with your order number and the model you would prefer, and we will handle the swap details including pickup of the original unit and delivery of the replacement.

Traditional saunas heat the air around you using stones and a heating element, reaching higher ambient temperatures. Infrared saunas use light panels to heat your body directly at lower air temperatures, often preferred for deeper tissue penetration and lower energy use. Our team can help you determine which style fits your wellness goals.

Most of our cold plunges are designed for simple setup with a standard household outlet and a garden hose connection. Some premium models with built-in chillers may need a dedicated 20-amp circuit. Full installation requirements are listed on each product page, and our team is happy to walk you through specifics before purchase.